Frequently Asked Questions
Everything you need to know about shopping with Sadlers.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
Sadlers accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all Sadlers products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
Can I change or cancel my order after it's been placed?
We aim to process orders quickly, but if you contact us within 1 hour of placement, we can usually accommodate changes or cancellations.